Payment and Refund Policy

Last updated on 29 October 2026.

Scope of the Policy and the Products or Services It Covers

This Payment and Refund Policy applies to all transactions conducted through reportigo for access to Course A professional hub resources focused on live television production. It covers purchases of courses exploring studio equipment integration, dynamic camera techniques, acoustic optimization, lighting setups, and reliable production processes for news programs, interviews, and live shows. The policy extends to individual course modules, bundled training packages, and related digital materials provided to customers in the United Kingdom. It does not apply to third-party services or physical goods purchased outside this platform.

Prices, Currencies, Taxes, and Any Additional Charges

All prices displayed on the site are in British Pounds Sterling (GBP) and include applicable Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated. Customers outside the UK may incur additional import duties or local taxes upon purchase, though these are not charged by reportigo. No hidden fees apply to standard course access, but optional add-ons such as extended support sessions or certification exams may incur separate charges clearly shown at checkout. Price adjustments for promotions are applied before final confirmation and do not affect already completed purchases.

Accepted Payment Methods, Payment Authorisation, and Payment Security

Accepted payment methods include major credit and debit cards, bank transfers processed through secure gateways, and approved digital wallets compliant with UK financial regulations. Payments are authorised immediately upon submission, with funds reserved until order confirmation. All transactions employ industry-standard encryption and comply with Payment Card Industry Data Security Standards. reportigo does not store full card details, relying instead on secure third-party processors. Any suspected unauthorised activity triggers immediate review and possible suspension of access pending verification.

Order, Booking, or Service Confirmation and When a Contract Is Formed

Upon successful payment, customers receive an email confirmation detailing the purchased course access, start dates where applicable, and account login instructions. A binding contract forms only after this confirmation is issued and the customer has accessed the initial module. Until then, either party may cancel without penalty. Course access is granted electronically within one business day of confirmation, subject to account verification.

Cancellation Rights and Applicable Cancellation Periods

Under the Consumer Contracts Regulations 2013, UK customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. This right applies to digital course content only if the customer has not begun accessing the materials. Once streaming or downloads commence, the cancellation right is lost unless the content is defective. Cancellations must be communicated in writing via the contact methods outlined below.

Refund Eligibility, Exclusions, and Non-Refundable Items or Services

Refunds are available for cancellations within the 14-day period if no substantial course content has been accessed. Full refunds apply to unused subscriptions or one-time purchases where technical faults prevent access. Exclusions include completed courses, partially viewed modules, promotional bundles where value has been received, and any services involving live workshops or personalised feedback. Non-refundable items also encompass certification fees and third-party licensing components embedded in the training.

The Step-by-Step Procedure and Information Required to Request a Refund

To request a refund, customers must submit a written request including their full name, order reference number, email address associated with the account, and a clear statement of the reason. Requests are sent using the contact form on the site or by emailing info@nfts.co.uk. Supporting evidence such as screenshots of access issues may be requested. All requests must be made within the applicable time limits to be considered.

Inspection, Approval, Rejection, and Notification of the Refund Decision

Each refund request undergoes review within five business days of receipt. reportigo examines account activity logs, payment records, and any provided evidence. Approval results in immediate notification by email with expected processing details. Rejection occurs if the request falls outside eligibility criteria, with a full explanation provided. Customers may appeal a rejection once by supplying additional information within seven days.

Refund Method, Processing Time, and When Funds Should Reach the Customer

Approved refunds are issued to the original payment method within 14 days of approval. Credit card refunds typically appear within three to five business days, while bank transfers may take up to ten business days depending on the provider. reportigo bears no responsibility for delays caused by the customer's financial institution. A confirmation email is sent once the refund is processed.

Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant

Digital course content is treated as downloaded upon first access, limiting cancellation rights thereafter. Subscription renewals require explicit consent and may be cancelled at any time before the next billing cycle. Promotional offers carry the same refund rules as standard purchases unless the offer terms specify otherwise. Live production technique demonstrations included in courses follow the same access-based eligibility criteria.

Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud

Failed payments result in order suspension until resolved. Duplicate charges are investigated and refunded automatically where verified. Chargebacks are treated as refund requests and may lead to temporary account restrictions. Suspected fraud prompts immediate notification to the customer and relevant authorities, with access revoked until resolution. Customers disputing charges are encouraged to contact info@nfts.co.uk first to avoid unnecessary fees.

Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude

This policy operates alongside rights under the Consumer Rights Act 2015, UK GDPR, and the Data Protection Act 2018. Nothing in this document excludes liability for faulty digital content, misrepresentation, or failure to deliver services with reasonable care and skill. Customers retain the right to seek remedies through the courts or alternative dispute resolution if informal resolution fails.

Contact Route, Policy Changes, and Last-Updated Date

For queries regarding payments or refunds, use the contact form available on the site or reach info@nfts.co.uk or +44 1494 671234. Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire HP9 1LG serves as the registered address for formal correspondence. This policy may be updated periodically to reflect legal changes; the most recent version always appears on the site with the updated date. Continued use of the site after changes constitutes acceptance of the revised terms.